Terms & Conditions

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) provides physiotherapy, rehabilitation, pain management, clinic care, tele-health, tele-rehabilitation, home physiotherapy, wellness and related healthcare services.

Information available on this website is for general educational and informational purposes and is not a substitute for individual medical or physiotherapy assessment, diagnosis or treatment.

Information provided on the website, including articles, videos, educational material, exercise information, screening questions and other content, is not intended to provide a definitive diagnosis or personalised treatment recommendation unless specifically provided by a qualified healthcare professional at Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) as part of a consultation or clinical assessment.

Individual treatment plans are based on the patient's history, symptoms, clinical findings, functional requirements and, where appropriate, medical reports or investigations. Treatment outcomes, recovery periods and results vary from person to person.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) does not guarantee a particular treatment outcome or recovery time. Based on the information shared by the patient, diagnosis and patient care are planned.

Submitting an enquiry or appointment request through the website does not by itself constitute confirmation of an appointment or acceptance as a patient. An appointment will be considered confirmed only after communication from Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) or the relevant clinic/team.

You agree to provide information that is accurate, complete and current when submitting an enquiry, appointment request, registration form, health information or any other information through the website. You are responsible for informing Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) if any material information provided by you changes.

If you provide personal information or healthcare information relating to another individual, you confirm that you are authorised to provide such information and, where applicable, to provide the required consent on that person's behalf.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may collect and process personal data provided by you, including your name, contact details, appointment information, enquiry details and information relating to your symptoms, healthcare needs, previous treatment, reports or rehabilitation requirements.

Such data may be processed for specified and lawful purposes including responding to enquiries, scheduling and managing appointments, providing healthcare services, maintaining appropriate records, communicating with you regarding your care, processing payments, improving services and complying with applicable legal or regulatory requirements.

Personal data will be processed in accordance with applicable data protection law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when the relevant provisions apply.

The Digital Personal Data Protection Rules, 2025 were notified on 13 November 2025. The Rules provide for phased commencement: Rules 1, 2 and 17 to 21 came into force on publication; Rule 4 comes into force one year after publication; and Rules 3, 5 to 16, 22 and 23 come into force eighteen months after publication.

The applicable privacy notices, processes and mechanisms will be updated as the relevant provisions become operative.

Where consent is the applicable basis for processing personal data, Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will provide notice in clear and plain language and, when the relevant Rules are applicable, the notice will be presented independently of other information and will include an itemised description of the personal data, the specified purpose or purposes, and a specific description of the goods or services to be provided or uses to be enabled by the processing.

The notice will also provide the applicable means or communication link through which the Data Principal may withdraw consent, exercise rights and make a complaint to the Data Protection Board. Where consent is required, it will be obtained through a clear affirmative action and will be limited to personal data necessary for the specified purpose.

Subject to applicable law and the relevant commencement of applicable provisions, individuals may have rights relating to access to information about their personal data, correction, completion, updating and erasure, withdrawal of consent where consent is the basis of processing, and grievance redressal.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will publish appropriate means for submitting such requests and will provide applicable contact information for questions regarding processing. Where the applicable Rules are in force, the grievance redressal system will be maintained in accordance with the prescribed requirements, including the applicable response period.

Requests may be subject to reasonable verification to protect the privacy and security of the individual concerned.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will implement reasonable security safeguards appropriate to the personal data handled. The Digital Personal Data Protection Rules, 2025 specify safeguards including appropriate security measures such as encryption, obfuscation, masking or virtual tokens where appropriate; access controls; logs, monitoring and review; measures supporting continued processing such as backups; contractual safeguards with Data Processors; and appropriate technical and organisational measures.

When the applicable provisions are in force, Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will follow the prescribed personal data breach notification requirements, including notifying affected Data Principals without delay and notifying the Data Protection Board in accordance with the prescribed requirements and timelines.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may use technology and service providers for appointment management, communication, payments, website hosting, analytics, customer support, CRM and other operational requirements. Where applicable, such providers may act as Data Processors and will be subject to appropriate contractual and organisational safeguards.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may create and maintain clinical, appointment, payment and other service records as reasonably required for providing care, continuity of care, administration, safety, legal compliance and other legitimate operational purposes.

Personal data will be retained only for as long as reasonably necessary for the relevant purpose, unless longer retention is required or permitted by applicable law. When the applicable Rules are in force, the prescribed retention and erasure requirements, including applicable minimum retention of personal data, associated traffic data and processing logs for one year for the purposes specified in the Rules, will be followed unless a longer period is required by law.

For processing of personal data of a child, Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will follow the requirements applicable under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as and when the relevant provisions apply.

The Rules provide specific requirements for verifiable parental consent and due diligence for identifying an adult parent. They also provide an exemption for a clinical establishment, mental health establishment or healthcare professional where processing of a child's personal data is restricted to provision of health services to the child to the extent necessary for protection of the child's health, subject to the applicable conditions and commencement of the relevant provisions.

You are responsible for providing accurate and relevant information about your health, medical history, current symptoms, medications, allergies, injuries and other information that may be relevant to your care.

You should inform the treating healthcare professional of any material change in your condition and follow applicable professional instructions provided to you. If your symptoms worsen or you experience a condition requiring urgent attention, you should seek appropriate medical care.

Consent to the processing of personal data does not by itself constitute consent to medical treatment. Treatment consent, where required, will be obtained separately in accordance with the applicable clinical process. Data processing may also be carried out where otherwise permitted under applicable law.

Where home physiotherapy is offered, service availability may depend on location, clinician availability, scheduling and operational considerations. You are responsible for providing an accurate service address and informing us of any relevant access, safety or environmental considerations that may affect the visit.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may reschedule or decline a home visit where the location or circumstances are reasonably considered unsuitable or unsafe for the healthcare professional or patient.

Tele-rehabilitation or virtual consultations may depend on internet connectivity, device availability, audio/video quality and the information that can reasonably be assessed remotely. Remote assessment may have limitations compared with an in-person assessment.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may recommend an in-person consultation or other appropriate care where clinically required. Tele-rehabilitation or virtual communication should not be relied upon for medical emergencies.

Where you are a parent, legal guardian, caregiver or other authorised person acting for a patient, you confirm that you have the authority to provide information and, where applicable, provide consent on the patient's behalf.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may share relevant information with a parent, legal guardian, caregiver, authorised representative or other healthcare professional where appropriate and lawful for the patient's care, administration, safety or continuity of care.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may contact you through telephone calls, SMS, WhatsApp, email or other appropriate communication channels for service-related and marketing purposes. Such communications may include appointment confirmations, reminders, rescheduling, service-related information, payment information, feedback requests and promotional communications.

For service-related and marketing communications, please contact info@astitvaahealth.com and info@recure.in.

Where consent is required, we will obtain appropriate consent before sending promotional communications, and you may withdraw such consent through the available opt-out mechanism or by contacting us.

Payments for services or appointments are non-refundable, except where a refund is required by applicable law or under the specific exception stated below.

If a patient who has made an advance payment passes away before the relevant services are availed, the applicable advance amount paid for services not availed will be refunded to the patient's family or lawful representative, subject to verification of the claimant and completion of the required documentation.

No refund will be provided for change of mind, non-utilisation of services or missed appointments, except where required by applicable law. Appointments may be cancelled or rescheduled subject to the cancellation/rescheduling process communicated at the time of booking. Where an appointment is missed without the required notice, the appointment may be treated as a missed appointment and the applicable payment may not be refundable.

If Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) needs to cancel or reschedule an appointment due to operational, clinician availability, safety or other reasonable circumstances, the patient will be informed and the available rescheduling or other applicable option will be communicated.

For payment disputes or payment-related support, please contact info@astitvaahealth.com and info@recure.in with the relevant payment details and supporting information.

The Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) website or services may use or link to third-party websites, applications, payment platforms, social media platforms, maps, communication tools, analytics tools, CRM systems, cloud services or other technology providers. These third-party platforms may have their own terms and privacy policies.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) is not responsible for the content, security, availability or privacy practices of third-party platforms. Where third-party providers process personal data on our behalf, appropriate contractual and organisational safeguards will be applied where required.

The Recure name, logo, trademarks, website design, text, photographs, graphics, videos, educational content and other material appearing on the website are owned by or licensed to Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) and may not be reproduced, copied, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

The website may use cookies, analytics tools, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve performance and measure marketing effectiveness. Where consent is required for particular technologies or purposes, the appropriate consent mechanism will be provided.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may modify, update, suspend or discontinue any part of the website, service, content, location or digital feature at any time where reasonably required.

Nothing on the website should be interpreted as an emergency medical service. If you are experiencing a medical emergency, severe or rapidly worsening symptoms, significant trauma or any condition requiring urgent medical attention, you should contact the appropriate emergency medical service or attend the nearest emergency medical facility rather than relying on the website or online communication with Recure Clinics (part of Astitvaa Health Tech Pvt Ltd).

To the extent permitted by applicable law, Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) will not be responsible for losses arising solely from reliance on general educational information available on the website, interruptions beyond our reasonable control, technical failures or the acts or omissions of third-party platforms.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

Recure Clinics (part of Astitvaa Health Tech Pvt Ltd) may update these Terms & Conditions, Privacy Policy, consent wording or other website policies from time to time to reflect changes in services, technology, operational requirements or applicable law. The latest version published on the website will apply from its stated effective date, subject to applicable law.

These Terms & Conditions shall be governed by the laws of India. Subject to applicable law, any dispute relating to the website or services shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra and/or the applicable Recure Clinics service location in Mumbai.

By continuing to use the website, submitting an enquiry, requesting an appointment or using a Recure digital service, you acknowledge that you have read and understood these Terms & Conditions to the extent applicable to your interaction with Recure Clinics (part of Astitvaa Health Tech Pvt Ltd).